Terms & Conditions
Welcome to Elix. By using our website or placing an order, you agree to the following Terms & Conditions.
1. Products & Information
We make every effort to ensure that product descriptions, images, prices, and specifications are accurate. However, slight differences in colour, texture, or natural wood appearance may occur.
2. Orders
An order is considered confirmed once the required information has been verified by our team.
Elix reserves the right to cancel or decline an order in cases such as incorrect information, product unavailability, suspected fraudulent activity, or other legitimate reasons.
3. Pricing & Payment
All prices displayed on our website are in Bangladeshi Taka (BDT) unless stated otherwise.
Available payment methods, including Cash on Delivery, will be shown during the ordering process.
4. Delivery
Delivery time may vary depending on the customer's location and courier service.
Customers are responsible for providing accurate name, phone number, and delivery address. Delays caused by incorrect information, unreachable customers, or circumstances beyond our control may occur.
5. Product Use & Safety
Elix products should be used according to their intended purpose, recommended age, and product instructions.
Parents or guardians are responsible for ensuring appropriate supervision, particularly during climbing, swinging, balancing, or other active play.
6. Returns & Refunds
Returns, replacements, and refunds are handled according to our Return & Refund Policy.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and supporting photos or videos.
7. Intellectual Property
All Elix content, including logos, images, product descriptions, graphics, designs, and written content, belongs to Elix or its respective owners and may not be copied or used without permission.
8. Changes to These Terms
Elix may update these Terms & Conditions from time to time. Any changes will be published on this page with an updated date.
9. Contact Us
If you have questions regarding these Terms & Conditions, please contact:
Elix
Email: hello@elixplannet.com
Phone: 01796246023
Elix — Let Them Lead.