Last Updated: October 2026

At Elix, we want you to feel confident with every purchase.

Returns

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery with your order details and clear photos or videos.

Refunds & Replacement

After reviewing the issue, Elix may provide a replacement, exchange, or refund, depending on the situation and product availability.

Change of Mind

Returns due to a change of mind may not be accepted for certain products. Please contact us before returning any item.

Return Conditions

Products must generally be unused, complete, and in their original condition and packaging to qualify for a return.

For any return or refund request, please contact:

Elix Customer Support
Email: hello@elixplannet.com 
Phone: 01796246023

We’re here to make your Elix experience simple and trustworthy.
Elix — Let Them Lead.